My items are made to last and I personally own several items I have made that are up to 17 years old, and have given throws to countless people over the years that are still using them. I have satisfied customers as well as happy family and friends. With normal wear and tear, yours will last just as long. Refund ONLY if throw is not designed as agreed. Make SURE I have correct spellings of any names and be certain of the pattern you want BEFORE I begin working on it. Your item will be sent through USPS. Insurance is available upon request. I accept Paypal only at this time.